Privacy & Cookies Policy

1. About the Operator

This website is operated by:

Sugarian Group Pty Ltd
ABN: 77 670 070 112
(“we”, “our”, “us”)

GreenGrab is a brand and website operated under Sugarian Group Pty Ltd.

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2. Information We Collect

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2.1 Information you provide directly

We may collect personal and business-related information that you voluntarily provide, including:

• Name

• Business name

• Email address

• Phone number

• Billing and delivery details

• Order, pickup, or enquiry information

• Messages submitted through contact forms, email, or live chat

• Account or membership-related information (if applicable)

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2.2 Information collected automatically

When you browse our website, we may automatically collect:

• IP address

• Browser type and version

• Device and operating system information

• Pages visited and time spent on the site

• Referring URLs

• General location data

• Cookies and similar tracking technologies (see Section 7)

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2.3 Information from third-party tools

Our website may integrate with third-party platforms and services, including:

• Wix (website hosting, forms, analytics, and member features)

• Google Analytics (if enabled)

• Email, communication, and CRM tools

• Payment, invoicing, and order management platforms

These services may collect or process data in accordance with their own privacy policies.

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3. How We Use Your Information

We use personal information to:

• Operate and manage the GreenGrab website

• Process enquiries, orders, payments, and pickup arrangements

• Manage customer and member accounts (where applicable)

• Provide customer support and respond to enquiries

• Communicate operational updates or service-related notices

• Improve website functionality and user experience

• Conduct analytics and performance monitoring

• Maintain security and prevent fraud

• Comply with legal and regulatory obligations

We do not sell personal information to third parties.

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4. Group Operations and Shared Systems

Sugarian Group Pty Ltd operates multiple brand and business websites, including GreenGrab and other Sugarian Group-operated platforms (such as CHICHA San Chen Australia).

Personal information, including customer, enquiry, and member data, may be collected, stored, and managed through shared databases and internal systems across Sugarian Group websites for the purposes of:

• Account and member management

• Customer service and support

• Order processing and fulfilment

• Accounting, reporting, and compliance

• Operational efficiency and system security

All personal information is handled in accordance with this Privacy & Cookies Policy and applicable Australian privacy laws.

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5. Data Storage and Security

Personal information is stored using secure systems operated by Wix and other trusted service providers engaged by Sugarian Group Pty Ltd.

We take reasonable technical and organisational measures to protect personal data, including:

• Encrypted data transmission

• Access controls and permission management

• Secure server infrastructure

No method of transmission over the internet is completely secure, but we take reasonable steps to safeguard your information.

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6. Sharing of Information

We may share personal information only where necessary, including with:

• Website hosting and IT service providers

• Analytics and performance service providers

• Payment, invoicing, and accounting platforms

• Professional advisers or regulatory authorities where required by law

We do not share personal information for third-party marketing purposes without consent.

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7. Cookies Policy

​7.1 What are cookies?

Cookies are small text files stored on your device to improve your browsing experience.

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7.2 Types of cookies we use

Strictly Necessary Cookies

Required for the website to function properly.

Analytics Cookies

Used to collect information about how visitors use our site (e.g., Google Analytics, Wix Analytics).

Functional Cookies

Helps remember user preferences such as language or location.

Marketing / Advertising Cookies

Used only if enabled; helps deliver relevant promotional content.

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7.3 Third-party cookies

Wix and other integrated tools may set their own cookies. These are governed by their respective privacy policies.

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7.4 Managing cookies

You may control or disable cookies via your browser settings.
Our website may also display a Cookies Consent Banner, allowing you to accept or manage cookie preferences.

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8. Data Retention

Personal information is retained only for as long as necessary to fulfil business, operational, and legal obligations.

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9. External Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.

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10. Updates to This Policy

We may update this Privacy & Cookies Policy from time to time.
Updates will be published on this page with a revised “Last updated” date.

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11. Contact Us

For privacy-related enquiries, please contact:

Sugarian Group Pty Ltd
Email: infor@green-grab.com.au / info@sugariangroup.com
Website: www.green-grab.com.au / www.sugariangroup.com.au